Is AI the answer?
Artificial Intelligence (AI) enables computers to perform critical thinking relating to a process without the assistance of a human. By ingesting large quantities of data, Machine Learning (ML) models can replicate a human’s decision-making skills via mathematical deductions. Some of the most well-known AI examples are Document Understanding (DU) and Generative AI, with Chatbot being the most popular form of Generative AI. DU models are trained on a diverse pool of documents and taught to extract information from these documents. Chatbots are a specific derivative of ML models called large language models (LLM) that are trained to mimic human conversation and answer questions based on the information provided.
Machine Learning
Machine Learning (ML) is an AI application that helps systems learn and improve from experience rather than explicit programming. ML trains computer software on data to recognize patterns, make decisions, or predict outcomes based on data. There are several types of ML:
- Supervised Learning – models are trained on labeled data
- Unsupervised Learning – models are trained on unlabeled data
- Reinforcement Learning – models are trained by interacting with an environment and receiving rewards / punishments based on their decision
- Deep Learning – models are trained using Neural Networks, a mathematical model inspired by the neurons in the human brain
MIL—making artificial intelligence real and smart
When integrated with Robotic Process Automation (RPA), the scope of an automation is drastically increased from strict rule-based processes to data-driven decision making. Through AI, MIL can help you to create well-trained ML models with expertise tailored to your specific use cases. We can develop custom chatbots to enhance customer experiences, utilize DU to efficiently review various documents, and leverage Generative AI to create images, invoices, forms, and other types of content.
The benefits of RPA and AI are vast, but implementing the technologies comes with challenges and integrating the technology does not always happen without challenges. When considering whether RPA / AI is a good fit for your organization, MIL will help you:
- Navigate security hurdles that will arise with the implementation of AI and other intelligent automation tools
- Resource for software maintenance support
- Facilitate RPA / AI integration by supporting the change management process including end user buy-in and training