FOR IMMEDIATE RELEASE
Contact: Erin Cooper
301-809-5458 (office)
301-832-8286 (cell)
ecooper@milcorp.com
MIL to operate the eTravel help desk for the USDA Forest Service
BOWIE, Md.—April 26, 2012—This week, The MIL Corporation (MIL) announced its contract win with the United States Department of Agriculture (USDA) Forest Service (FS). Under this contract, MIL will operate the FS level one eTravel help desk.
The FS provides Temporary Duty Travel (TDY) services to its 35,000 permanent and temporary personnel. Because of the diverse FS mission, employees travel around the globe and MIL will assist them in securing TDY, as well as claiming reimbursements.
The level one help desk is located in Albuquerque, N.M., and led by MIL Project Manager, Bruce Canty under the direction of MIL Vice President, John Hinkson. With a staff of nine employees, the team provides:
- Timely, knowledgeable, courteous, and professional assistance to FS travelers
- Enhanced FS traveler capabilities with the eTravel system through help desk responses, which teach FS travelers how to be self-sufficient with travel needs
- Efficient and effective help desk staffing to ensure achievement of performance standards, while minimizing staff down time
- Demonstrated value to FS travelers and financial savings through efficient and effective contractor approaches
“Because MIL has successfully performed help desk service for over 31 years with 10 different agencies, I know this will be a great fit for us and the USDA Forest Service,” said Hinkson. “We know that travel is a huge part of this agency’s mission, and we are honored and excited to be part of the team which assists in making the Forest Service’s employees’ day-to-day run smoothly and efficiently.”
Established in 1905, the FS is a federal agency that manages public lands in national forests and grasslands under a founding principle, “To provide the greatest amount of good for the greatest amount of people in the long run”. The agency’s mission is to “sustain the health, diversity, and productivity of the Nation’s forests and grasslands to meet the needs of present and future generations”.
About MIL
The MIL Corporation (MIL), a CMMI® Level 3 certified company established in 1980, provides agencies of the Federal government with outstanding professional services in the areas of financial management, information technology, and C4 engineering. With a staff of nearly 500 professionals, MIL provides innovative solutions to Federal government customers, including the U.S. Departments of the Navy, Commerce, State, and Transportation. MIL continuously seeks to provide solutions that fit the vision, requirements, and resources of our valued customers. For more information, please visit: https://www.milcorp.com